Store Policy
At Lost Raven Apothecary, we want to give our customers the most enjoyable shopping experience. That’s why we believe that our store policies should be fair, clear and transparent. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
Our Shipping Policy
We use USPS mail services and offer First Class mail or Priority mail. Your item(s) are expected to be delivered 1-5 business days after shipment depending on your shipping selection and location. Delivery dates may be extended when shipping volume is high.
Lost Raven Apothecary is not responsible for packages, lost or damaged, once it is delivered to USPS.
Return Policy
The Small Print
Due to the custom nature of each product, no two items will be alike. We also do not use harsh chemicals or toxins to make things last forever or withstand varying temperatures. Some of our products may begin to melt in transit due to warmer temperatures. This will not compromise the product however it may need to be cooled before use.  For this reason, refunds are not available, however we encourage you to contact us for reconciliation. We want our customers to be 100% satisfied.
Privacy Policy
Trust Us with Your Information
In order to provide products and give the best possible experience using our website we collect information from your interactions with us. Some of this information you actively tell us (such as your name or email address which we use to track your account or communicate with you). Other information we collect based on actions you take using the website such as pages you access or products viewed. Some of this information is recorded, such as browser type and location (city & state only).
This information is used to test and improve the site and generate non-identifying information on how the site is being used.
When you conduct a transaction on our website, we collect personal information you give us such as your name, address, and e-mail address. Your information will solely be used to fulfill your order, provide you with ongoing customer assistance and for the specific reasons stated above.
Lost Raven Apothecary is hosted on the Wix.com. Wix provides us a platform that allows us to sell products to you. Your data may be stored through Wix.com's data storage, databases and general Wix applications. They store your data on secure servers behind a firewall. All payment gateways offered by Wix and used by our company adhere to the standards set by PCI-DSS as managed by PCI Security Standards Council, which is a joint effort of brands like Discover, American Express, Visa and Mastercard. PCI-DSS reuirments help ensure the secure handling of credit card informations by our store.
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Your privacy is of the highest importance to our business. Shop with confidence, time and time again!